| About Us Beano Catalogue are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Beano Catalogue Canal View Road Newbury RG14 5XF United Kingdom Phone: 0845 60 23266 Fax: 0870 1123 894 Email: beano [at] beanocatalogue [dot] co [dot] uk My VAT Registration Number 642 313176 Registered in England Number: 3244323 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Postage & Packing will be charged at £4.50 for UK only. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 28 business days . International orders are generally received in under 28 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 15.00% VAT is added (included in the price). |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 60 23266 (International +44 0845 60 23266) or fax us on 0870 1123 894 or write to us at Canal View Road Newbury RG14 5XF United Kingdom |
| Privacy Policy Beano Catalogue do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm You may return items up to 14 days from the date of delivery. Item(s) being returned must be returned in original packaging and in original condition along with a copy of the original invoice. Please note that it is our policy not to exchange any opened media such as CDs, DVDs, software, video games, cassette tapes, vinyl records, or VHS tapes except in the case that such media proves to be faulty. Your statutory rights are not affected. Products showing wear, abuse, alteration or breakage, whether accidental or intentional, can not be accepted back even if within the 14 day period. Defective items: You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us. Delivery charges and other services: If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase. To return an item: To return an item, please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories. Then send the package to the address below: INTERMAIL plc, Horizon West, Canal View Road, Newbury, Berkshire RG14 5XF For your protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights. Cancelling an item: Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. However, we regret that we cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products where the item has been unsealed. To cancel this contract, please fill out the back of the delivery slip that accompanies your items, giving the reason for the return as "Contract cancellation". Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the date that the item was delivered to you. The return address is: INTERMAIL plc, Horizon West, Canal View Road, Newbury, Berkshire RG14 5XF For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item. Please allow 7-14 days after delivery of your return to our facility for refunds and exchanges to be processed. |
